Can't log in to Stake?

Before you reset anything, rule out the simple causes. Stake lets you sign in with either your username or your email address, and a typo in either reads the same as a wrong password. Check for caps lock, a keyboard set to another language, and a trailing space pasted in from a password manager. If your browser filled in the login form automatically, it may have offered a password saved for a different site.

Also check which address you are on. Your login works on every official mirror in the list above, but it will never work on a copycat page, and a fake site will often say the password is wrong so you try again and hand over a second guess. If the address did not come from our list or from Stake itself, stop and read the warning further down this page.

Resetting your Stake password

1. Open the login window on stake.com or any official mirror and choose the forgotten-password option.
2. Enter the email address on your account and submit it once.
3. Open the email from Stake and follow the reset link or code. Links like this usually expire after a short time, so use it promptly.
4. Choose a new, unique password and sign in with it. If two-factor authentication is on, you will still need a code from your authenticator.

When the reset email does not arrive

• Wait a few minutes before asking again. Every new request can cancel the previous link, and sending five in a row usually means the one you finally open is already dead.
• Look in spam, junk and promotions folders. Some providers file gambling mail away silently. Search your inbox for "Stake" rather than scrolling.
• Check you used the right address. Many players registered years ago with an old or work email. Try every address you might have used.
• Check your mail filters and forwarding. A rule that deletes or forwards marketing mail can catch account emails too.
• Corporate and school mailboxes sometimes block gambling senders outright. If you registered with one, the email may never reach you, and you will need support to help.

If you no longer have access to the email address itself, a reset link cannot reach you. Contact support, explain the situation and expect to verify your identity before they change the address. That check exists to stop someone else taking over your account the same way.

Stake's two-factor authentication uses an authenticator app, such as Google Authenticator or a similar time-based app, which generates a new six-digit code every 30 seconds. When the code is refused, it is almost always one of three things.

The clock on your phone is wrong

Authenticator codes are calculated from the current time. If your phone's clock drifts even by a minute or so, every code it shows will be rejected, even though the app looks fine. Fix it like this:

• Android: set the date and time to automatic in system settings. In Google Authenticator, the settings menu also has a time-correction option.
• iPhone: turn on "Set Automatically" under date and time in general settings.
• Then wait for a fresh code to appear and type it straight away, rather than entering one that is about to expire.

You are reading the wrong entry

If you have set up Stake more than once, or use several casinos or exchanges, your authenticator may hold more than one entry with a similar name. Try each Stake entry in turn. An old entry from a previous setup will produce codes that look normal but never work.

You lost or reset the phone

Authenticator codes live on the device. A new phone, a factory reset or a deleted app means the codes are gone unless you backed up or transferred the authenticator. If you saved a backup key when you first set up 2FA, add it to your new app. If not, contact Stake support. They will ask questions to confirm you own the account before they remove 2FA, and you should set it up again as soon as you are back in.

Never send anyone a 2FA code, a screenshot of your authenticator or the setup key. Stake staff do not need them to help you, and anyone asking for them is trying to take over your account.

Sometimes the password and code are accepted, the page flickers, and you land on the login screen again, or you get "session expired" every few clicks. This is a browser problem, not an account problem, and the fixes are quick.

1. Allow cookies for the address you are using. Stake keeps you signed in with cookies. Browsers set to block all cookies, or third-party cookies in a strict mode, can stop the session from sticking.
2. Leave private or incognito mode. Some private modes clear cookies more aggressively, and some privacy settings in browsers like Brave or Safari behave the same way. Try a normal window.
3. Turn off extensions one at a time. Ad blockers, script blockers, privacy tools and some password managers interfere with login windows. Disable them for Stake, reload and try again.
4. Clear site data for that one address. Remove Stake's cookies and cached files, close the tab and log in fresh. You do not need to wipe your whole browser.
5. Check your device clock. A clock that is far out can make the session appear expired the moment it is created, and it can also cause certificate warnings.
6. Stick to one address per session. Logging in on one mirror and then clicking a link to another means the second one has no session yet. That is normal: sign in again on the address you want to use.

If none of that works, try a different browser or device. If the loop only happens on one network, the network may be interfering with the connection; our guides on Stake not loading and Stake running slowly cover what to do.

A message saying your account is locked or unavailable is different from a wrong password. The login itself is working; Stake is telling you something about the account.

Too many failed attempts

Repeated failed logins can trigger a temporary lock to protect the account. Stop trying, wait, and then use the password reset rather than guessing. If the lock does not clear, contact support.

A verification (KYC) request

Stake can ask you to verify your identity at any point, for example before a withdrawal, after unusual activity, or to meet the rules of its licence. Until you complete the requested level of verification, some features may be restricted. The request is shown in your account or sent by email. Upload clear documents through the account settings rather than sending them to anyone who contacts you, and allow time for review. Our Stake review explains the licence and verification background.

Suspended or closed by Stake

Accounts can be suspended for a breach of the terms, such as duplicate accounts or using a VPN to hide your location. Only Stake can explain or review that decision, so contact support, ask what is needed, and keep the conversation in writing. A mirror will not change anything: the account is the same on every address.

Self-exclusion or a break you chose

If you set a self-exclusion or a cooling-off break, the lock is working as intended. These tools only help if they cannot be undone on impulse, and Stake will not lift them early on request. Please do not look for ways round it, such as opening another account; that breaks the terms and undermines the decision you made for good reasons. If gambling is becoming hard to control, our responsible gambling page lists free, confidential support.

Stake offers live chat around the clock, reached from the support or help button on the site, plus a help centre with articles on account security. Email support is also widely reported. If you cannot log in at all, live chat is still available from the help centre or the login screen on most versions of the site.

Have this ready so the conversation is short:

• Your username and the email address on the account.
• What you see: the exact error message, and a screenshot of it if possible.
• What you have already tried, such as a password reset, a clock fix or another browser.
• For lost 2FA or email access, details that prove ownership, such as recent deposit transaction IDs, approximate dates or coins used. Answer the questions support asks rather than sending everything at once.

Never give support, or anyone claiming to be support, your password, a 2FA code or your authenticator's setup key. Genuine agents do not need them. Be wary of "support" accounts that message you first on Telegram, Discord or social media: Stake does not start account recovery that way.

If your account is fine but the site will not open at all, that is a connection issue rather than a login one. Check whether Stake is down, then try another address from the mirror list.